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| Autoresponder
AUTORESPONDER Autoresponder
is an excellent feature from which you can send your customers emails,
nicely customized, with all the relevant shippment data. The email address
from which Mail Extractor sends the emails is specified in the
Configuration Settings window. Mail Extractor
does not utilize any of your email programs to implement this, it does it
using its internal email interfaces.
The Autoresponder window will open. Press the Generate Message button to generate emails.
There
are three different email types in Autoresponder: 1. Payment
Received
- to inform them that you received their order 2. Order Shipped/Cancelled - to inform them about the shippment, Tracking ID, etc. 3. Feedback Needed - to ask them for a feedback
The
Order
Shipped/Cancelled
type consists of the two subtypes - Order Shipped, and Order Cancelled. Usage of
the subtype is specified by the value of the STATUS field in the main
window (SHIP
or CANCEL).
If you can't fulfill an order, just press SHIP,
and
it will switch to
CANCEL.
The body of the email message is based on the custom template. There are four different custom templates – one for the Payment Received emails, one for the Feedback Needed emails, one for the Order Shipped emails, and one for the Order Cancelled emails.
When
sending the Order
Shipped/Cancelled
emails, the value of the STATUS field in the main window determines which
of the two custom templates (Order
Shipped, or Order
Cancelled) will be used to generate the email content.
Logic of creating and using templates is the same as for the extraction templates (see the EXTRACTION PRINTING section). Click on Customize in the Autoresponder's menu to work with the templates. The main difference from the extraction templates is that you can't insert pictures, and format the fonts. This is because the emails are sent in the plain text format, so any formatting would be lost anyway).
AUTORESPONDER
DETAILS
Subject
Prefix – specifies
the starting words of the email's subject for a given email type.
Subject
Content
– specifies the data which should follow the subject prefix in the email
subject. It can be either: 1)
Title
of your item, or 2) Order#
Example If
the ordered item's title is Accounting,
the Basis for Business Decisions
by Meigs, B. and
the subject prefix and content are as shown on the picture above, the
resulting email subject will be: Amazon
Order Received: Accounting, the Basis for Business Decisions by Meigs, B. When
your customer receives his emails, he will see it in eg. Outlook Express
as shown below.
Each
of the templates has its own Subject Prefix and Subject
Content!
To
assign messages from the main window to Autoresponder, just hit the right
("Send") Autoresponder button.. To
open Autoresponder without sending message to it (to see what's in it),
hit the left button.
TEST
MODE
is useful when you want to send message to your own email address, to see
how they actually look like in an email client. It is active by default.
To turn the Test Mode off, just uncheck the check
box.
There
are three interesting yellow columns to the right of the upper panel – P, S/C and F. P is
for the Payment Received
message type S/C is
for the Order Shipped/Cancelled
message type F
is for the Feedback
Needed message
type When
you send a message from Autoresponder, the appropriate field is filled
with a red plus sign, indicating that you have sent the message of that
type for that order.
AUTORESPONDER
TEMPLATE EDITOR The
program comes with predesigned custom templates in the right panel, which
you can edit as you like. Press
Customize to open the template editor. The
words between < > are so called "tags". Each tag has a special
meaning, which is understandable from its name. When generating messages
in Autoresponder, the tag is being replaced by actual value of the tag,
depending on the actual data in the generated email. The
easiest way to insert tags into the template is double clicking on them in
the left panel, or pressing Enter. There
are also two additional tags in the menu – DATE and TIME. Their actual
value is the date and time value in the moment the message is
generated.
Every change in the template is automatically stored.Click
on the tabs above the right panel to select a template for a different
message type (Payment Recevied, Order Shipped, etc).
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WWW:
http://www.MailExtractor.com
E-MAIL: MailExtractor@cs.com • FAX:
(336) 297-9847
